Why Isn't My Tracking Showing Any Updates? Is My Order Lost?Updated a year ago

This article is about orders shipping to the USA.  For International Orders please click here.

We send you a tracking number as soon as your order is shipped out, but sometimes it takes a day or two for UPS to scan your order into their system and for the updates to show on their website.  Please allow a few days for this to happen. 

If your order has been showing progress and then progress stopped, please keep in mind that the postal services may be overwhelmed due to unforeseen circumstances or a holiday season. Please allow a few days for the tracking to update again and it will likely show considerable movement after that. 

If it's been more than 7 days with no movement, create a ticket and we will replace your order if the postal carrier is at fault for losing it. 

Please refer to your original confirmation email to check the address that you provided us at checkout.  If this address is wrong, please create a ticket and we will help you get your order.