Lost in the MailUpdated a year ago

Lost in the Mail

• If the order tracking is marked as “delivered” BustedTees will issue a 50% discount toward a new order if the customer did not actually receive the package.  You must first check with others in your home who may have received the package, and check all possible locations around your home where the postal carrier could have left the package.
•  If the order tracking is not showing updates, contact us and we will request updates from UPS.  If there are still no updates for 7 days, we will send a replacement free of charge if our team or the postal carrier is at fault.  However, If you provided the wrong address, we will issue you a store credit for the amount of the product only and you will need to place a new order and pay for shipping again. 
• If you would like a refund instead of a replacement, a full refund will be issued after 30 days of no tracking updates for domestic orders. 
• For international orders, UPS tracking will only continue to show updates while the package is in the USA.  After the package leaves the USA, it will be transferred to the postal service of the customer’s country and no tracking will be available.  We can offer a replacement if the package is not received within 6 weeks of the date it left the USA.  

If you have an issue not outlined here, please email us at [email protected]